Terms and Conditions of TOIP Participation 

Welcome to Road Sense’s TOIP, a step forward in your journey towards safer driving practices. By registering for TOIP, you’re committing to these terms and conditions, ensuring a smooth and beneficial experience for everyone involved. 

Upon Registration: 
After completing your payment, you’ll receive an email with your booking details and a separate receipt confirming your spot for the chosen date, location, and session format. Online Self-paced participants will receive access details within 2 business hours. 

Attendance and Participation Guidelines: 

• Adherence to Road Sense Constitution: Engaging in any TOIP format (Face-to-face, Virtual, Online) binds you to our guiding principles.
• Payment: A non-refundable fee of $185 is required at booking. Payments are accepted online or via phone, using credit or debit cards only.
• Identification: Present a valid photo ID (Driver’s License, Proof of Age, Passport) at the session.
• Punctuality: Arrive 10 minutes early. Late arrivals will not be admitted.
• Breaks: Short breaks are allowed, but late returns will not be re-admitted.
• Lunch: Please bring your own. Time management is crucial.
• Mobile Phones: Must be turned off during sessions.
• Behaviour: Disruptive or inappropriate behaviour will lead to expulsion.
• Substance-Free: Attendance under the influence will result in denial of entry and loss of payment.
• No Smoking/Vaping: Allowed only during designated breaks.
• Stay Awake: Sleeping is grounds for expulsion.
• Completion Requirements: A workbook and Final Evaluation must be completed.
• Group Participation: Active involvement in discussions is expected.
• Online Course: One month access. Incompletion results in a ‘Failed’ status.
• Changes: Inform Road Sense Australia of any registration changes.
• Non-Compliance: May result in expulsion or access restriction, without refund.
• Certification: A completion certificate will be emailed to all relevant parties. RMS certificates are distributed post-session or mailed for online participants. 

For further assistance, call 1300 810 008 or email [email protected]. 

Refund Policy: Understanding Your Rights 

• Non-Refundable Situations: No refunds for absence, lateness, expulsion, or withdrawal post-course commencement. 
• Withdrawal Notice: Less than 7 days’ notice equals no refund. More than 7 days may qualify for a partial refund, excluding processing fees.
• Refund Processing: Eligible refunds processed within a specified timeframe to the original payment method.
• Request Procedure: Submit refund requests via our designated contact with your details and reason.
• Review and Approval: All requests are subject to review. Approval is based on our discretion.
• Exceptional Cases: Documented emergencies or unforeseen circumstances may be considered individually. 

Contact:
For refund queries, reach out to our customer support as provided. 
Please Note: Our refund policy is periodically updated. It’s your responsibility to stay informed of any changes.